A – LETTER OF APPLICATION

In order to register in the certification process, please contact us so we will send you a letter of application. You will need to send it back completed and signed and once this will be done we will make an admissibility of your request so we will be able to send you the quotation for your audit of certification. 

B. ADMISSIBILITY OF YOUR REQUEST

Its purpose is to assess the maturity of compliance of your product. This will be done remotely, at least one month before the scheduled date of your certification audit and it will help us verify with you that the prerequisites have been understood.

Otherwise, we will be able to offer you an accompanying solution towards certification.

Once the administratives formalities done, you will receive, by email, a certificate of actual progress which will allow you in case of control of Tax Administration, to justify your progress in the certification process.

C. PLANNING THE AUDIT DATE

The planning of your certification audit will be done in cooperation with you following this admissibility.

A. CERTIFICATION AUDIT

The certification audit may be performed by one or more auditors and will be followed by the sending of a report with the list of deviations, which must be corrected if necessary (see – 4: Report and certification decision).

B. TRAVEL AND ACCOMMODATION EXPENSES

The initial audit will take place at your premises and the travel and accommodation expenses will be charged according to the actual costs incurred by the auditor. In case of long-distance travel (Guadeloupe, China, United States, etc.) transportation time charges will be charged.

C. ADDITIONAL SERVICES

1. Training : Thanks to our trainings, you will be able to easily discover: the applicable regulatory texts, the fields of application, the NF generic requirements as well as the INFOCERT solution.

2. One day of diagnosis : If you want to evaluate the compliance of your software we can arrange a first diagnosis of your software for a day (in your premises or remotely).

 3. Telephone support : If you have any questions about setting up the NF requirements in your product or about anything else, our experts are there for you (phone or webinar).

4. Blanck audit : To measure if you are ready for your initial certification audit, we can offer you to go through a blank audit so that you can measure if there are remarks and / or comments blocking your certification (in your premises or remotely).

A. REPORT

Following the audit, you will receive a report in which you can find, if there are some, the list of deviations.

They can be of two natures: either nonconformities which must be corrected to obtain the certification, or remarks and / or non-blocking comments for the certification.

Depending on the nature and type of deviations, remote control may be considered to validate the deviation correction, and a complementary order form will be sent.

B. DECISION

Following the results of all the controls, INFOCERT will ask AFNOR Certification to take one of the following decisions: certification agreement or refusal of certification.

In case of acceptance, the NF525 certificate is issued and will be accessible on our website and sent by email within a maximum of 15 days after notification of the decision.

In case of non-compliance, it will be possible to provide a new audit service after acceptance of a new purchase order.

A. CONTINUOUS MONITORING

After the initial certification, an annual surveillance audit will be organized, its duration depends on the changes on certification and legislative rules and the functional modifications of your software. A purchase order will be sent 3 months before the planned date of surveillance for the maintenance of the mark.

B. CERTIFICATION CYCLE

At the end of a 3-year cycle, a complete audit is organized.