Guarantee of quality.
A – TRADEMARK APPLICATION LETTER
In order to register for the certification process, please contact us so we can send you a quote for the certification of your software. Once the quote has been accepted, you will need to send us a completed and signed trademark application letter so that we can officially register you in the certification.
B – ADMISSIBILITY OF YOUR REQUEST
Its objective is to verify, before the audit, that the product that is the subject of the certification request falls within the scope of certification and that it meets, on the basis of the file received, the requirements of the standard.
C – PLANNING THE AUDIT
The planning of your audit of certification will be done in cooperation with you.
Evaluation of your software
A – AUDIT OF CERTIFICATION
The audit may be assured by one or more auditors and will be followed by a report with the deviations that will need to be corrected, if necessary.
B – TRAVEL AND ACCOMMODATION EXPENSES
The initial audit will take place at your permises and the travel and accommodation expenses will be charged according to the actual costs incurred by the auditor. In case of long-distance travel (eg : China, United-States, South America, etc.) transportation time fee will be charged.
Given the current circumstances, certification audits may, under certain conditions, take place remotely.
Report and certification decision
Following the audit service, you will receive a report in which you can find, if there are any, the list of deviations.
They can be of two kinds: either major non-conformities or minor non-conformities.
Depending on the nature and type of the deviations, an additional remote control or on-site control may be considered to validate the correction of the deviations. An additional order form will then be sent.
B – DECISION
Following the results of all the checks, INFOCERT suggests that AFNOR Certification take one of the following decisions: certification agreement or certification refusal.
If accepted, the certificate is issued and will be accessible on our site and sent by email.
A – ANNUAL MONITORING
After the initial certification, annual monitoring will be organized, its duration depends in particular on changes in certification and legislative rules and on functional modifications to the software. An order form will be sent 3 months before the planned date of surveillance for the maintenance of the mark.